All apartments are considered “family & couples friendly” with a “No Party” policy, whereby group bookings are not accepted without the prior consent of management.
Deposit & Final Payment
A 3% Credit Card fee will be applied to AMEX and 2% to all other Credit Card transactions.
A 25% non-refundable Deposit, or the total tariff if the booking is within 30 days of arrival, or as otherwise requested, is payable at time of booking by Credit Card or (EFT) Electronic Funds Transfer.
A valid credit card number is required for security on all bookings made, without exception.
The tariff stated on the final letter of confirmation will be considered the agreed tariff & negate any previous quotes. For the dispute of any considered inaccuracies, a cooling-off period of five business days will apply from the date the confirmation letter is emailed.
Balance is payable on arrival, we accept Master Card and Visa, please note we do not accept cheques as final payment without prior arrangement. If arriving outside of normal office hours, the final balance is required prior to arrival, and may be deducted from the credit card supplied unless otherwise arranged with management. Any balances outstanding 48 hours prior to departure may be deducted from the credit card supplied, and transacted as an express check-out unless otherwise arranged with management.
Cancellations & Refunds
Deposits are non-refundable, and cancellations within 7 days of arrival, or if the booking is not cancelled the full tariff will be charged to the credit card supplied.
Cancellation of “Peak, Holiday Seasons & Festivals” bookings will forfeit the total deposit paid, and will be charged at the full confirmed tariff if cancelled within 60 days of arrival, these bookings are non-transferrable without prior agreement with management.
Check-in
Check in is after 2pm
Check-out
Check out is strictly 10am (Late check-outs may be charged at an additional nights accommodation).
Keys
Keys that are not returned will be charged to the credit card supplied, at $40.00 each key.
Pets
Although much loved, pets are not permitted within the complex.
Cleaning
Apartments must be left in a relatively clean & tidy condition on departure, to avoid additional cleaning charges. Any charges will be applied per hour (whole hours) at managements current standard rate. If the apartment is deemed “un-rentable” for any fair reason a standard nights accommodation may be charged to the credit card provided.
Smoking
All apartments are non-smoking inside, ashtrays are provided for outside use only. Any traces of residual smoke inside, or reminisce of butts outside will incur an additional cleaning
charge of $200, and any additional costs of cleaning soft furnishings may be added as deemed necessary by management.
Behaviour & Additional Charges
Management reserves the right to evict any person/s from the premises immediately and without notice, or refund for any disturbances or unruly behaviour causing disruption to other guests, or in accordance with the conditions stated in the guest registration form, at time of check-in or on acceptance of keys, and as deemed necessary by the manager.
Management also reserves the right to charge guest for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning, and unpaid expenses. Any additional charges will automatically be charged to the credit card provided on booking, following at least one attempt to contact the credit card holder.
Only the designated person/s at the time of check-in, are permitted to stay in the apartment/s, any additions to this may be charged the average nightly rate for the duration of the booking, and all occupants may be required to leave the premises.
Changes & Interpretation
We will not be responsible for any interpretation or misunderstanding about the premises booked and our cancellation policy will apply. Terms & Conditions are subject to change without notification.